SummitGarden Logo

SummitGarden

Data Protection Policy

We value your privacy here at SummitGarden

Effective Date: February 2, 2024 | Last Updated: February 2, 2024

Information We Collect

Personal Information You Provide

When you reach out to us for corporate flower arrangements or gift services, we collect information you choose to share. This includes your full name, company name, email address, phone number, delivery locations, and particular specifications for your floral needs. Payment details are also collected at checkout, though they are handled securely via our payment partners.

For corporate clients, we may gather extra business-related details such as company registration data, preferred delivery timing, and budget expectations. This helps us deliver a tailored service that meets your business requirements.

Information Collected Automatically

Our site automatically gathers specific technical data when you visit. This includes your IP address, browser type, device details, and how you navigate through the site. We use this information to improve site performance and understand how clients discover our offerings.

Important: We do not collect more personal information than necessary to provide our flower arrangements and delivery services. Your privacy is central to how we run our business.

How We Use Your Information

We primarily use your personal data to fulfill flower orders and deliver excellent customer support. This includes processing orders, coordinating deliveries, creating custom arrangements based on your specifications, and communicating about your service needs.

We also use information to enhance our services and the overall website experience. This helps us identify which corporate floral offerings are most valuable to our clients and how we can better assist the business community in United Kingdom.

Order Handling: Managing your flower orders, deliveries, and payment processing
Communication: Responding to inquiries, providing updates, and customer support
Service Improvement: Analyzing feedback and usage patterns to enhance our offerings
Business Development: Creating tailored corporate programs and subscription services

Information Sharing and Disclosure

SummitGarden respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.

Service Partners

We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.

Legal Requirements

We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.

Data Security Measures

We prioritize protecting your personal data and deploy suitable technical and organizational safeguards to keep it safe. This involves secure storage, encrypted transmissions, and restricted access to personal information inside our organization.

Secure Storage

We store personal data in protected systems with access controls and ongoing security monitoring.

Encryption

Sensitive data transfers are encrypted to shield information as it travels between your device and our services.

Limited Access

Only staff authorized to perform services may access customer data.

Although we employ robust security measures, no online transmission method is completely secure. We continually update our security practices to guard against emerging threats.

Your Privacy Rights

You hold important rights over your personal data. Under applicable laws, you may have the right to view, update, erase, or limit how your information is used.

Access: Request a copy of the personal data we hold about you
Correction: Update or rectify inaccurate data
Deletion: Request deletion of your data (subject to retention rules by law)
Restriction: Restrict how we process your information in specific situations
Portability: Request transfer of your data in a structured, widely used format

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by information type and purpose.

Typical Retention Periods:

  • Customer contact and order details: about three years after the last service interaction
  • Payment records: around seven years for tax and accounting needs
  • Website analytics data: roughly two years for service improvement
  • Marketing preferences: until you unsubscribe or about two years of inactivity

Cookies and Website Tracking

We use cookies and comparable technologies to enhance your browsing experience and gain insight into how people use our site. Cookies store your preferences and help us evaluate site performance.

You can manage cookie choices in your browser settings. Note that turning off some cookies might impact how the site functions. For more details about our cookie practices, please consult our Cookie Policy.

Third-Party Links

The site may include links to third-party sites or services. This privacy policy covers only SummitGarden and our site. We are not accountable for the privacy practices of external sites.

We invite you to check the privacy policies of any third-party sites you access via links on our site.

Policy Updates

We might revise this privacy policy from time to time to reflect updates in our procedures, offerings, or legal obligations. If substantial changes occur, we will refresh the "Last Updated" timestamp at the top of this policy.

We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.

Contact Us About Privacy

SummitGarden Privacy Unit
Bloomsbury Street, London
London, United Kingdom WC1B 3BH

Email address: info@summitgarden.digital
Phone number: +44 20 7946 0958

For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We strive to respond to all privacy requests within seven business days.